Apology in Order!

I’m Rob, and I’m proud to be the current owner of Sammartini, a business that’s been in my family more than a century. Since 1912, our company has offered the best in fresh produce, seafood, aged prime meats, and gourmet groceries.  We strive to maintain a quality of service second  to none, whether you’re shopping in person at the store, or taking advantage of our extensive delivery service.

Having said that, I admit we’re not perfect, even though we strive for perfection every day. Last week we had a small disaster with one of our deliveries. The customer not only went to our Facebook page and told her story, she also Tweeted about the incident. It went viral.  Before long,  the whole world  knew about it, and it wasn’t pretty.  So for  the few of you who happened to be visiting Mars that day, here’s what happened. A new customer – someone who had never ordered from us before, placed an order to be delivered to her downtown condo. Yes, all the items were there, and the delivery was  made in a timely manner. But included in her box was something she definitely hadn’t ordered –   a large Black Widow spider. No it wasn’t alive, but even a dead spider of that size and variety in a grocery box is something no one wants to find.  At this point, I still have no idea how it got there. My only guess is that it travelled up from South America in one of our shipments of tropical fruit,  and it escaped the notice of our staff. It may already have been in the box we used to pack the groceries and it went undetected by our packers.

We’ve already offered our sincerest apologies to the customer, and I’m doing it here one more time, just so reinforce our desire to make amends.  We have no-one to blame but ourselves –  my great-grandfather Enrico, the original owner of Sammartini, would have been as appalled as we were. The lady has already accepted our offer of a hamper of free groceries, and we’ll do our utmost to make certain this kind of thing never happens again.

100 years is a long time for any business,  and we plan to be around for a long time to come!